Healthcare
Performance Excellence for Healthcare Organizations
Medical errors are the third-leading cause of death in the U.S., behind heart disease and cancer. The Sterling Framework builds the leadership systems that prevent them.
Reliability, by design
For healthcare organizations to cut down on medical errors, they have to build an environment of high reliability and performance excellence — not hope for one.
The Sterling Framework equips leaders with the tools and strategies to create that environment, and to make improved patient safety a durable part of how the organization runs, not a one-time initiative.
Using the Sterling Criteria
What Healthcare Organizations Improve
Patient safety and loyalty
Healthcare outcomes
Workforce engagement
Financial and market performance
Community services
Leadership accountability
Results Follow Leadership Accountability
Training culminates with a leadership system that establishes organizational culture, defines values, and hardwires reliability and accountability to drive performance excellence. Sterling helps leaders build the culture that makes high reliability the default, not the exception.
In their words
Hear From Healthcare Leaders
Reliability Does Not Happen by Accident
John Kueven, President, WellStar Paulding Hospital Georgia
Be the Best Leader for Your Healthcare Organization
Roland J. Martinez, Deputy Director, Florida Department of Health in Broward County
High reliability doesn’t happen by accident. The Sterling/Baldrige Criteria framework provides leaders with a proven approach to drive high reliability and hardwire excellence.
John Kueven
President, WellStar Paulding Hospital Georgia
Leadership is a skill. It’s developed over time and practiced deliberately, consistently, and responsibly.
Roland J. Martinez
Deputy Director, Florida Department of Health in Broward County
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Build a Culture of High Reliability
Ready to see what the Sterling Framework can do for your organization? Tell us where you’re starting from.