Module 4: Measurement, Analysis, & Knowledge Management

Becoming a Learning Organization – Leverage Internal and External Information through Knowledge Management Terry Field, Sterling Master Examiner Florida Department of Children & Families, SunCoast Region 

• Understand common barriers to knowledge management and how to overcome them to improve organizational learning 
• Maximize your organization’s use of competitive information and benchmarking to evaluate and increate performance and workforce knowledge 
• Develop strategies to ensure that both tacit and explicit knowledge is effectively collected, maintained, and made user- friendly for all team members and stakeholders

To complete Module 4, you must complete the two steps outlined below.

• Step 1: Watch Module 4: MAKM (on left) and follow along with the Category 2 MAKM PowerPoint.
• Step 2: Complete the Module 4: MAKM survey.