Burnout Isn’t Personal — It’s Organizational

February 11, 2026

By Bob Madeiros, CEO, Nature Coast Quality Associates, LLC

Across industries, leaders are watching a troubling pattern unfold. High performers are disengaging. Trusted team members are exhausted. Top talent is quietly walking out the door. Too often, … Read More


Find a Room Where Everyone Doesn’t Look Like You

January 29, 2026

By Juli Lewis, CUDE, CMPFinCap, CCUFC, CCUE, VP,VP of Community Engagement, USF Credit Union

After 35 years in the credit union industry, you might think I’ve seen every type of conference there is. And honestly? About 95% … Read More


Sterling Leadership Fellows, Cohort Two on the Move

September 30, 2025

By Phil Centonze, Director, Sterling Leadership Fellows, Managing Partner, POS-IMPACT LLC

The second cohort is well underway. This year’s participants have already had themed program sessions on systems perspective, visionary leadership, customer-focused excellence, and valuing people.

In … Read More


Sterling Leadership Fellows – Apply by May 30, 2025

May 6, 2025

By Phil Centonze, Director, Sterling Leadership Fellows, Managing Partner, POS-IMPACT LLC

Are you an aspiring leader eager to improve your management style and promote continuous organizational excellence? The Sterling Leadership Fellows program provides a unique opportunity to … Read More


Showcase Your Team’s Success LIVE On Stage!

April 04, 2025

By Bob Madeiros, Sterling Council Board Member, Team Showcase Chair

The Team Showcase Competition is the ultimate team recognition and competition where your team presents your improvement project live on stage in front of the 33rd Sterling … Read More