Sterling Values and Work Ethic

Customer Service

  • Remember that all customers are equally important
  • Serve customers with respect
  • Understand customer needs
  • Exceed customer expectations
  • Follow the contact requirements

Know the Priorities

  • Set priorities each day based on your mission and deadlines
  • Time management is critical
  • Make it happen
  • Assessment – without it, there is no Sterling

Sense of Urgency

  • Do it now, do it fast, do it right
  • Be efficient, focused, and beat the deadlines
  • Work ahead to avoid crisis later
  • Understand both short- and long-term work flows

Excellence in All We Do

  • Plan ahead to get tasks done in a timely manner
  • Focus and be committed to all tasks
  • Attention to detail
  • Do it right! Do quality checks to avoid rework
  • Always look for areas to improve long-term work flows

Support the Team

  • Respect and recognize teammates
  • Mentor others
  • Help others when they’re overloaded
  • Go outside your job description – above and beyond!


Florida – our state of excellence


Elevating organizational performance excellence

Value Statement

We provide the highest quality services, at the best value, to improve your results.

Core Competencies

  • Facilitating Performance Improvement Training and Assessment
  • Building and Leveraging Executive Relationships
  • Engaging and Energizing Volunteers and Partners
  • Managing Events

Future Core Competencies

  • Virtual connectivity
  • Knowledge of the expanded quality community