Helping healthcare organizations achieve performance excellence.

Medical errors in healthcare settings are the third-leading cause of death behind heart disease and cancer in the U.S.

For healthcare organizations to cut down on their medical errors, they must focus on creating an environment of high reliability and performance excellence.

The Florida Sterling Framework equips you with the tools and strategies necessary to create an environment of high reliability and improved patient safety.

Using Florida Sterling’s Criteria, healthcare organizations can improve:
  • Patient safety and loyalty
  • Healthcare outcomes
  • Workforce engagement
  • Financial and market performance
  • Community services

Ensure performance results through leadership accountability:

Our training culminates with understanding the importance of a leadership system that establishes your organizational culture, defines values, and hardwires reliability and accountability to drive performance excellence.

Reliability Does Not Happen by Accident

“High reliability doesn’t happen by accident. The Sterling/Baldrige Criteria framework provides leaders with a proven approach to drive high reliability and hardwire excellence.”

  • John Kueven, President, WellStar Paulding Hospital Georgia

Why Sterling?

Find out why the Florida Sterling Framework is the trusted resource for healthcare organizations throughout the Southeast that want to elevate their performance excellence:

2020 Governor’s Sterling Award and 2020 Georgia Oglethorpe Award Recipients

2019 Governor’s Sterling Award and 2019 Georgia Oglethorpe Award Recipients

Integration of Core Competencies with Strategic Plan – VA Orlando

Using Real-Time Data – Florida Department of Health St. Johns

Sacred Work – Florida Hospital Memorial Medical Center

Using Leadership to Set the Tone of your Organization – Lee Health


Be the Best Leader for Your Healthcare Organization

“Leadership is a skill. It’s developed over time and practiced deliberately, consistently, and responsibly.”

  • Roland J. Martinez, BPA, ASQ CMQ/OE, CSSGB
    Deputy Director
    Florida Department of Health in Broward County

A leadership system of high reliability and accountability will drive performance excellence and patient safety for your healthcare organization.

Florida Sterling helps leaders understand that the first step in moving towards becoming a truly excellent healthcare system requires leaders to develop a leadership culture and system that fosters and supports high reliability.

For More Information

  • If you are interested in more information about Florida Sterling’s Healthcare related programs and training, please provide the following information: