Vision/Mission/Values

Sterling Values and Work Ethic

Customer Service

• Remember that all customers are equally important
• Serve customers with respect
• Understand customer needs
• Exceed customer expectations
• Follow the contact requirements

Know the Priorities

• Set priorities each day based on your mission and deadlines
• Time management is critical
• Make it happen
• Assessment – without it, there is no Sterling

Sense of Urgency

• Do it now, do it fast, do it right
• Be efficient, focused, and beat the deadlines
• Work ahead to avoid crisis later
• Understand both short- and long-term work flows

Excellence in All We Do

• Plan ahead to get tasks done in a timely manner
• Focus and be committed to all tasks
• Attention to detail
• Do it right! Do quality checks to avoid rework
• Always look for areas to improve long-term work flows

Support the Team

• Respect and recognize teammates
• Mentor others
• Help others when they’re overloaded
• Go outside your job description – above and beyond!